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Hybrid – UK – 4 days in office – Glasgow

Building a future we can all trust

Configuration Process Trainer

Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

PLM/Configuration Process Trainer

Location: Glasgow

Hours of work: 37 Hrs/Week (Monday-Friday) – Minimum 4 days at office

Are you passionate about training? Do you thrive on variety? Are you a good communicator and love to interact with people? Got your interest, then look no further…

What the role has to offer:

• Varied role with lots of potential to learn
• Working with a supportive and friendly team
• Being in a role which is analytical and organisationally driven

Our Opportunity

This is a hugely varied role where no 2 days are the same. If you thrive on exploring problems through to solutions, supporting projects and users on a daily basis, as well as being an expert in a PLM tool and process, then this could be a great opportunity.

Offering daily support on the PLM (Product lifecycle management) tool Palma across all disciplines within the OME business across the UK. Working as part of the Configuration Management team you will be a highly valued and critical asset to the team, projects, functions and ad-hoc business initiatives.

As an established and recognised expert you will be the go-to person for Palma users.

Key Responsibilities and Tasks:

• Deliver PALMA training in a variety of environments from face-to-face and remotely. Individual and Group training. This may include a classroom situation.
• Customise training and delivery to different job roles. Providing tailored training for project users, across all of the LR levels.
• Closely liaise with and support all disciplines in the use of PALMA.
• Understand roles, permissions and responsibilities within PALMA, and the importance of ensuring the correct levels of permissions are set for restricted project containers. Setting up user permissions and roles within the PALMA containers.
• Peer review training material, feeding back suggestions and test updates.
• Address common Issues 70%/New Issues 30%/Issues not commonly understood 10%.
• Be a team player and support the Configuration Management team.
• Monitoring the nature of queries from either functions or individuals in order to identify areas where process is not embedded and deliver targeted functional training to that function.
• Know your Internal Customers and their needs.

About You

• You will ideally have a minimum of 6 months experience working on PLM(Product lifecycle management) toolsets for example PALMA/Windchill/Teamcenter.
• You have experience/interest in training and processes.
• The ability to listen and understand user questions and follow through to resolution. (Directly or indirectly by knowing who to go to for assistance/advice).
• A passion for supporting your team members in their roles using your expertise / contacts throughout the business, and all business users as a whole.
• Embracing new / changes to processes and an encouraging a positive attitude in embedding processes throughout the business.
• You are able to multi-task and prioritise without requiring regular direct supervision
• You will be someone who is process driven, methodical, analytical and detail oriented.
• You are a communicator and a team player: you are willing to help and establish strong relationships with the rest of the team
• Ability to predict business training needs and design training courses accordingly.
• Question the norm, providing solutions, not problems, and show examples of lessons learned.
• Close attention to detail – The role is often interrogating issues with data, and promoting accurate data entry into various areas is mandatory.
• Investing time in the development of others. Have a willingness to continually learn and develop as processes change, and encourage others to develop.
• Awareness of MS Office Suite. (Excel, Word, Powerpoint, Outlook)
• Ability to use MS Teams/Jabber for meetings, and for providing and receiving training.

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Security Clearance statement 

This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance.  Please visit the UKSV website for further guidance.

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years.  In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.

For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency – United Kingdom Security Vetting – GOV.UK (www.gov.uk)

What We Can Offer

We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation.

Benefits at Thales

On offer is a competitive salary and benefits package, which includes;

• Half day every Friday, usually finishing around 13:00pm
• Pension Scheme
• 28 days annual leave (Plus Bank Holidays) 
• Life Cover
• Progression and Development Opportunities
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers

Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.

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In line with Thales’ Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.